
Before you order
How do I choose the right option?
Check the selected size, colour, and set before adding to your cart. Product photos may show several options. Your order contains the option shown in your cart. If you are unsure, contact us before ordering.
How will I track my order?
We email tracking information when it becomes available. Tracking may take a short time to update after shipment. Orders with multiple products may arrive in separate packages.
What if my item arrives damaged or incorrect?
Email PawHaven support with your order number and photos of the item and packaging. We will help review the issue and provide an appropriate solution under our return policy.