Shipping policy

PawHaven ships customer orders to supported destinations shown at checkout.

Orders require processing before shipment. Delivery estimates shown at checkout or in order communications are estimates and may vary because of carrier delays, destination, customs, weather, holidays, or other factors outside our control.

Tracking information will be provided when available. Some orders may arrive in separate packages if items are fulfilled from different locations.

Customers are responsible for entering a complete and accurate shipping address. If you notice an address error, contact us as quickly as possible. We cannot guarantee changes after an order has entered fulfillment.

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. Where applicable, these charges are the customer’s responsibility unless stated otherwise at checkout.

If your package is significantly delayed, marked delivered but not received, or arrives damaged, contact PawHaven through the Contact page and we will help review the issue