Shipping Policy

PawHaven Shipping Policy

We work with fulfillment partners to ship PawHaven products to customers. Because products can come from different fulfillment locations, shipping times can vary by item and destination.

Processing

Most orders begin processing shortly after payment is confirmed. Processing time can vary depending on the product, supplier, weekends, and holidays.

Shipping cost

Free standard shipping is currently available on products and destinations where it is shown at checkout. The checkout page is the final source for the shipping method and cost on a specific order.

Delivery estimates

Delivery estimates are not guaranteed. Customs, carrier delays, severe weather, high-volume periods, and other events outside our control may affect delivery.

Tracking

When tracking becomes available, it will normally be sent to the email used at checkout. Tracking can take a short time to begin showing movement after the label is created.

Multiple packages

Items in the same order may ship separately and may arrive on different days.

Address accuracy

Please check your shipping address carefully before placing an order. Contact us immediately if you notice an error. We cannot guarantee an address can be changed after fulfillment has started.

If your order appears significantly delayed, contact PawHaven with your order number and we will help you check the status.