Return Policy

PawHaven Return Policy

We want customers to feel comfortable ordering from PawHaven. You may request a return within 30 days of delivery for eligible items.

Return eligibility

To qualify, the item should be unused, in the same condition in which it was received, and returned with its original packaging where applicable. For hygiene reasons, opened or used grooming and personal-care pet products may not be eligible unless they arrived damaged or defective.

Before returning an item

Please contact us first with your order number and reason for the return. Do not send a return without approval, because the correct return location can vary by product.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photos. After review, we will arrange an appropriate resolution, which may include a replacement or refund.

Return shipping

If a return is due to a customer preference or ordering mistake, return shipping costs may be the customer's responsibility. If PawHaven or the supplier sent a damaged, defective, or incorrect item, we will work with you on the return or replacement process.

Refunds

Once an approved return is received and inspected, any approved refund is sent to the original payment method. Banks and payment providers may take additional time to post the refund.

Contact us through the Contact page before starting any return.